Neoprene Shoulder Support

For general products, we will inspect the product and package it properly before shipping it to you. We also guarantee that you will receive a new and complete product.

However, if you find any unintentional damage to the product when you receive it, please return it to us together with the packaging, and we will be happy to replace the product for you.

Therefore, if you want to replace the product, please contact us by email or directly call our customer service hotline within "one working day" after receiving the product. We will also reply to you within one working day, and if necessary Replace the item for you. If we are out of stock and cannot make an immediate replacement with you, we will process it as a refund.

Generally, we still accept your request to cancel the order and refund before we deliver the ordered product, but you must cancel by phone or fax within the public time on the day of the order, and get us to confirm the cancellation reply.

However, if you still want to replace or cancel the order after we have delivered the order, you are only responsible for the cost of the return and return the product with the original packaging to us for inspection to prove that the product is not damaged For any damage, we will refund the payment as soon as possible according to the procedures of the accounting department and the bank.

We will endeavour to return the money to you within a 60 -day period regardless of how you paid.